1. Listen

2. Listen

3. Listen

4. Be Positive

4. Follow Up

6. Don’t Bury Your Message

7. Be Concise   The more you say, the less they will listen

8. The Meaning of Your Words Lies in Their Heads, Not Yours

9. If You Don’t Show Them a Picture, They Probably Won’t See Your Point

10. The Universal Law of Attraction:  What You Send Out Is What You Get Back

p.s.  pay particular attention to numbers one through three